Get a full line-up of powerful features that
IT Support staff want for their districts.

IT Support
Simplify your life while improving efficiency with automatic notifications of priority Work Orders and daily schedules. Easy-to-use online updates can be entered anytime anywhere from any web-enabled device.

IT Support Staff’s Favorite Feature

Update Work Orders Online.
Complete Work Order paperwork including status updates and completion notes from anywhere, anytime from any web-enabled device.

IT Support Staff’s Other Favorite Features

Automatic email notifications.
Automatically receive email notifications of upcoming scheduled IT-related Work Orders as well as emergency notifications.

Resolve problems faster.
Detailed information about the approved Work Order including descriptions, photos and other images facilitate troubleshooting, diagnosis and repair.

Communicate directly.
Improve communication between requesters, your staff, Facility Managers, and district administration.

Improved scheduling.
Work Order completion schedules are automatically sorted by district-specified fields that prioritize requests based on priority and location.

Active Directory™ Integration.
Log into the system using the same secure credentials you use for most of your other district accounts.

ML Schedules™ Software Direct Integration.
Submit a Work Request from within ML Schedules™ K12 Facility Request Software. This feature is especially useful if work needs to be performed on a space either before or after an approved event.

Optional Asset Management.
Store valuable information on IT assets such as costs, vendor information, and serial numbers. Upload related files such as warranty information or OEM Manuals for easy access during service calls.

Optional Preventative Maintenance.
Automatic scheduling of PM-related tasks extends the life of district IT equipment and systems.

Direct integration with the following applications

Featured content…

New Features

Create Projects for multiple Work Orders

ML Work Orders™ Software now allows users to track multiple Work Orders against a specfic project.

For example, a project may require one Work Order for the electrician, one for carpentry, and a third for mechanical work.

This new feature allows Admins to create custom-named projects with estimated start and end dates. Both existing and new Work Orders issued from the software can then be linked to projects.

Reports can easily be run for specific projects to see all associated work orders for easier tracking and management.

Related capabilities include:

  • Manage Projects (setup with unique name and start & end dates)

  • Add a new or existing WO to a Project

  • Run Project Reports for all related WOs and associated costs (sample shown above for "Stadium Turf Field"project)

“I am incredibly impressed with the responsiveness of MasterLibrary Software staff and the timely manner in which things are handled and we are contacted. We are very impressed with the Support and software in the short time we’ve been using it in our district. We’re loving it!”
- Sean W., Technology Director, West Geauga Local Schools, Chestertown OH