Our latest customer success story spotlights the North Tonawanda City School District in North Tonawanda, NY - just outside of Buffalo, NY. NTCSD uses both ML Schedules and ML Work Orders in tandem to manage their space reservations and work order tickets. Jim Hart, the Director of Facilities, explains the efficiencies and time savings he experiences uses both systems. He also describes the cleaning processes he has set up in ML Work Orders to manage COVID-19 sanitation protocols. Read more to hear their story.
Location: North Tonawanda, NY
Student Enrollment: Serves over 3,200 students
Campus Footprint: 3 Elementary Schools (grades K-3), 1 Intermediate School (grades 4 -6), 1 Middle School (grades 7 - 8), and 1 High School (grades 9 - 12)
Super User Profile
Name: Jim Hart
Title: Director of Facilities
Tenure: Been with North Tonawanda CSD since April, 2020
Life Before MasterLibrary
North Tonawanda CSD was using two separate software providers to manage their work orders and their space reservations. NTCSD purchased ML Work Orders first, to help them manage their maintenance and facility requests and tasks. The athletic department was looking for a better way to get athletic schedules out to everyone in a simple and easy to manage way and they weren’t happy with their current solution. So after running with ML Work Orders for a while, they re-evaluated their scheduling solutions and found that switching to ML Schedules was more cost effective and efficient than their previous solution, especially for their athletic department.
Life with MasterLibrary
ML Schedules and ML Work Orders together.
“Everything is integrated”, explains Jim, “Let’s say you’re an outside organization doing a bake sale for a swim meet. After you fill out your request in ML Schedules, at the bottom it will ask if you need any tables or anything like that and that generates a report to our assigned staff (by building or athletic space) in ML Work Orders.” The benefits between the two systems talking is very tangible. “It frees up more time. It allows you to do other things and not have to worry about losing paper copies or emailing people and reminding people about things that have to be done. You can set up the reminders right in Work Orders and Schedules,” describes Jim.
ML Work Orders
For Jim, ML Work Order’s simplicity and reporting go a long way to help with the day to day management of his facilities. “I Like the color levels tied with priority levels. In our old system, there was nothing to tell the maintenance staff or custodians the priority of work, that this is really important - you need to do this first!” explains Jim. Now it’s easy for his staff to prioritize their day and make sure high priority items are getting done without extra emails or conversations. Jim also leverages the enhanced reporting inside of ML Work Orders. “I do like the reports it generates. I like to pull up the reports to see what is getting done,” says Jim.
Adjusting to COVID-19 Protocols
Like all school districts, NTCSD is adjusting to the new normal and revamping the way they clean and disinfect their buildings. Leveraging ML Work Orders across the district is a big part of their solution.
To read more customer stories and testimonials, please visit our Customer Success Stories.