Learn how to leverage our custom forms for ML Work Orders


Typically, work orders are submitted by a user logging into the system and completing a New Request in ML Work Orders. There are still many cases in which work orders need to be submitted without logging into the system itself.

This can be done in two ways with ML Work Orders. A custom form can be created so that a user simply has to fill out the required questions and select submit via a URL. There is also the feature of setting up a custom email address that generates a work order when an email is delivered to it.

We see custom forms used in a few different instances. Originally, this was created during COVID when parents and students needed to submit a work order for their technology devices. Without having to set up an ML Work Orders account, they were simply provided a URL via website or link and then prompted to fill out required information. The setup for custom forms is very easy and customizable. Administrators can decide which request type the form is for, which questions are required and how these work orders are routed once submitted. This form can be made visible anywhere by simply embedding or sending via email. It is also useful for staff members if they are looking to quickly submit a work order without logging into their account. For example, if a projector is not working, they can simply fill out a custom technology request form and it will be routed to the Technology department as necessary.

Work Orders can also be created via a unique email address. The most common practice is to set up an email address for each request type within ML Work Orders (ie. maintenance@schooldistrict.com and technology@schooldistrict.com). Once an email is sent to this address, a work order will automatically be generated with that request type associated. From there, the administrator will have to fill in the additional information related to the request. This is another quick and efficient way to have work orders submitted and generated. Because our system does not store any student data, these are two very useful features for our work order system. You can read more about these two features in our support portal: