Thomas C. Rauscher is Founder and Chief Executive Officer of MasterLibrary. He is responsible for leading the company’s mission to help organizations improve facilities planning, construction, and management.

Prior to starting MasterLibrary, Tom was Founder and President of Archi-Technology LLC, a technology consulting firm that specialties in the planning, design, construction, and management of technology infrastructure (cables, pathways, spaces) and IP-based  facility systems such as Communications, Security, and Instructional.

MasterLibrary was developed based on the real-world issues Tom experienced  in the construction industry where carbon copies and clipboards were far more common than computers. The convergence of the  internet, databases, and wireless technologies led to the release of ML Projects Construction Administration software which is still in use today.

Tom has been actively involved in the cabling industry for more than 35 years and volunteered countless hours to help greatly expand the presence of  telecommunications  and IP-connected devices in the Construction Specification Institute’s MasterFormat. His contributions were recognized when he was awarded a CSI Fellowship.

A graduate of the University of Rochester with a BS in Psychology, Tom  enjoys boating, being around the water, and spending time with his grandkids and family.

Tom’s personal and professional philosophies permeate MasterLibrary. “Always look for ways to exceed customer expectations through proactive and strategic thinking. Thinking in terms of a-quarter-of-a-decade instead of a -quarter-of-a-year requires you to always do what is  fair and honest. Always do right by the customer and they will take care of you.”

As Sales Manager, Aaron Barley is responsible for helping facility managers around the U.S. in K12 and other markets solve some of their most challenging operational and planning challenges with MasterLibrary products and services.

While Aaron has spent much of the last eight years  finding new business opportunities and conducting customized product demos, one of his biggest roles is that of detective…uncovering secondary and tertiary ways that ML products can help  prospective customers reach and even exceed their goals.

“Customers quickly notice a salesperson that truly puts their organization’s needs first and are much more likely to recommend your product or service to their peers. Over time, your commitment to  customer success  results in a loyal customer base built on mutual trust and dependability. As you continue to display a customer-first mindset, your reputation not only increases among your customer base but within your organization as well. Putting customers first is the most important path to continued sales success.”

A graduate of  Canisius College  with a BS in Criminal Justice, Aaron enjoys spending time with his  two boys, working out, sports (Go Cowboys!), and traveling.

As Manager of Product and Engineering, Dan Grassel  helps drive the direction of the MasterLibrary product suite, from the features being developed to the development process and technologies used.

With more than 20 years experience in software development, Dan brings a broad knowledge of advanced programming techniques and best practices balanced with leadership skills that actively recruit, retain and nurture talent that benefits MasterLibrary and its customers.

“I’ve always had a customer-first mindset and believe one of the things that sets MasterLibrary  apart from our competition is that we are always listening to customers and actually implementing their ideas into our products.”

With a Bachelor’s degree from Rochester Institute of Technology, Dan  enjoys spending time with my wife and two boys. playing golf, and watching the Cowboys and UNC.

As MasterLibrary Professional Services Manager, Dylan Mercier educates customers and prospects on the benefits of streamlining their facility management processes using MasterLibrary  software and services.

Dylan brings more than 20 years of practical experience in HVAC, electrical (high and low voltage), fire alarm, security, access control, and A/V systems, as well as project management for the design and construction of these systems.

Much of Dylan’s day involves working with clients to determine the best process to complete the project at hand, and get staff trained to use MasterLibrary systems. Dylan uses his daily field experience to bring the customer’s voice to ML  planning meetings.

He also actively manages and takes drone shots for all asset survey projects, and, as an expert user, manages MLDrawings feature development.

“No two clients or projects are alike. Every has unique needs and workflows that need to be accounted for. I take the time to ask the right questions, offer out-of-the-box suggestions, and listen to what works well and what needs improvement.”

Over the years, Dylan has completed training and earned many certifications from cabling manufacturers. He is a member of  New York State School Facilities Association, and holds a Part 107 drone operator license. He has extensive training for Lutron Lighting and motorized blinds (certified), Ademco security, Honeywell access control training (programming and installation), HAI Automation, and CCP remotes and automation (certification).

In his spare time, Dylan enjoys hunting, fishing, camping, and jeeping.

As Customer Success Manager, Justin is responsible for MasterLibrary customer account oversight including coordinating/developing activities and metrics to help users of our software and services meet or exceed their organizational goals.

Justin has spent the last  five years at MasterLibrary gaining valuable, practical insights into the K12 facilities market and the real-world challenges that ML customers face every day. As he succinctly explains, “we listen to customers.”

In addition to working directly with ML customers, he also acts as their voice internally helping to ensure that their thoughts, feelings, and ideas drive everything we do as an organization. Product enhancements and new features, onboarding, and customer support all benefit from Justin’s involvement which he then loops back to our customers to keep everyone on the same page.

Justin holds a Bachelor of Arts degree in Marketing from SUNY Brockport. He is an avid sports fan and enjoys staying active and spending time with his niece and nephews.

As Accounting Manager, Nick is responsible for managing internal business administration and operations, subscriptions, and invoices.

With seven years experience at MasterLibrary, Nick knows how to do what’s best for the customer by providing timely solutions to customers’ requests.

Nick holds a Bachelor of Arts degree from LeMoyne College where he majored in Business. He enjoys soccer, the great outdoors, anything related to health and fitness, and travel.